Privacy Policy
Last updated: 1 January 2025
Table of Contents
1. Who We Are
Studio 17 Salon ("we", "our", "us") is a premium hair salon operating from M3M 65th Avenue, Sector 65, Gurugram, Haryana 122101, India. Our website is www.studio17salon.in.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you agree to the terms of this policy.
This policy is compliant with the Information Technology Act, 2000 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
2. Information We Collect
2.1 Information You Provide
- Contact & Booking Forms: Name, email address, phone number, preferred service, preferred date/time, and any messages you submit.
- Communications: Any information you share when contacting us via phone, email, or WhatsApp.
2.2 Automatically Collected Information
- Usage Data: IP address, browser type and version, pages visited, time spent on pages, referring URL, device type.
- Cookies: Session identifiers and preference cookies (see Section 5).
2.3 Information from Third Parties
If you interact with our Google Business profile or leave a review, Google may share aggregated analytics data with us. We do not receive your personal information from these interactions.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm appointment bookings
- To send booking confirmations and reminders via email and WhatsApp
- To respond to your enquiries and provide customer support
- To improve our website, services, and client experience
- To send promotional communications (only with your explicit consent)
- To comply with legal obligations
- To detect and prevent fraud or security incidents
- To measure and analyse the effectiveness of our advertising campaigns (anonymised and aggregated)
We will not use your information for any purpose incompatible with the above without your prior consent.
4. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Email delivery services (to send booking confirmations). These providers are contractually bound to use your data only for the specified purpose.
- Analytics Providers: Google Analytics (anonymised data only). You can opt out via Google's opt-out tool.
- Legal Obligations: Where required by law, court order, or governmental authority.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with prior notice provided to you.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- HTTPS encryption on all pages
- Secure server infrastructure
- Access controls limiting who can view submitted data
- Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
Under the Digital Personal Data Protection Act 2023 (India), you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations.
- Right to Withdraw Consent: Withdraw consent to marketing communications at any time.
- Right to Grievance Redressal: Lodge a complaint with us or the Data Protection Board of India.
To exercise these rights, contact us at hello@studio17salon.in. We will respond within 30 days.
8. Data Retention
We retain your personal information for the period necessary to fulfil the purposes outlined in this policy:
- Booking records: 2 years from the date of appointment
- Marketing communications preferences: Until you withdraw consent
- Website analytics data: 26 months (Google Analytics default)
- Legal/compliance records: As required by applicable law
After the retention period, data is securely deleted or anonymised.
9. Third-Party Links
Our website contains links to third-party websites including Google Maps, Google Reviews, and social media platforms. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Studio 71 SalonM3M 65th Avenue, Sector 65
Sector 65, Gurugram, Haryana 122101
Email: hello@studio17salon.in
Phone: +91 98705 11109
We are committed to resolving any complaint about our handling of your personal information. If you are not satisfied with our response, you may refer the matter to the Data Protection Board of India once it is constituted under the DPDP Act, 2023.